Happy Buddies

Shipping and returns

Shipping

  1. Processing Time: Orders are processed within 1-2 business days. During peak times, processing may take up to 3-5 business days.

  2. Shipping Time: Shipping times vary based on your location:

    • Domestic Shipping: 3-7 business days
    • International Shipping: 7-21 business days
  3. Shipping Rates: We offer free shipping on all orders.

  4. Tracking: Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your package until it arrives.

  5. Delivery Issues: If you experience any issues with your delivery, please contact our customer support team via our Contact Page

Returns

  1. All Sales Final: Due to the consumable nature of our products, all sales are final. We do not accept returns or exchanges.

  2. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving your order. Provide your order number and photos of the damaged or defective item. We will work with you to resolve the issue promptly.

  3. Order Cancellations: Orders can be canceled within 1 hour of placing the order. After this window, we are unable to cancel orders as they are processed for shipment.

  4. Incorrect Orders: If you receive an incorrect order, please contact our customer support team immediately. We will rectify the mistake by sending the correct items at no additional cost to you.

  5. Lost Packages: If your package is lost during shipping, please contact our customer support team. We will work with the shipping carrier to locate your package or send a replacement.

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